privacy-conditions-1

About Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the website below tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Visit www.aboutcookies.org for more information.

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical performance cookies

They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region.)

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them.

 

WooCommerce Cookies

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  • woocommerce_items_in_cart
  • wp_woocommerce_session

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

http://docs.woothemes.com

Cookie: Google Analytics (ga)

The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after the end of the browser session.

Ordering Products

All orders are welcomed by telephone or fax to our order hotline 01455 251 065, by post to; Unit D3 Radius Court, Hinckley, Leicestershire, LE10 3BE, by Email to orders@penny-price.com, or via our website shop at www.penny-price.com, where you can open a professional account. Payment is with the order unless previously arranged. Goods are not supplied on a sale-or-return basis. All prices shown on our website include VAT and are quoted in British Pounds, Sterling. Only books and publications are zero-rated VAT.

Opening an Account and Placing an Order

To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Penny Price Aromatherapy shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order.

Processing, Delivery & Returns

Orders are usually processed and dispatched within 24 hours during the working week. However, due to prevailing workloads please ensure that all orders are placed before 12 midday to ensure same day dispatch. Orders are sent to your delivery address and may take as long as 5 working days to reach you; our carriers do not deliver on Saturdays or Sundays. If you will be out during the day then please inform us of an address of where the parcel may be sent. Carriers will now only try to re-deliver your parcel to you once after a failed attempt before returning it to us. Should your parcel be returned to us then you will be contacted and you will be charged for re-delivery. We use Interlink and the Post Office depending on the weight of your order.

Please carefully check your parcel on the receipt for damages and contact us within 5 days of receipt. We cannot exchange or replace after this period. When returning products please use this Product Return Form.

Our postage charges are £3.99 up to 500g and £5.99 over 500g to mainland UK and are calculated individually for overseas orders.

ANY DELIVERIES TO A 3RD PARTY/ STORAGE COMPANY ONCE SIGNED FOR BY THEIR REPRESENTATIVE WILL BE OUT OF OUR RESPONSIBILITY

Privacy Policy

Penny Price Aromatherapy Limited recognises that privacy and security is a major concern. We have therefore set out the below guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and if you have any issues or concerns, please do not hesitate to contact us.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. Penny Price Aromatherapy Limited will not share your information for marketing purposes with companies outside of the company.

When processing your order, we will share your information (not payment details) with shipping and courier services in order for your products to be delivered.

We keep a record of any purchases you make from PPA. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

If you a customer place an order with us via Penny-price.com or via telephone, we do not store any debit or credit card information

Circumstances in which we may share some of your data with others.

When we instruct agents, contractors or third party service providers to provide business operations support, including advertising and marketing advice and support, financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

Marketing

We would like to send you information about products and services of PPA which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can unsubscribe at any time. Access to your information and correction. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please do contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information at any time.

Other Websites

Our PPA website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read the privacy policies on there as they may differ slightly.

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated in March 2019.

Booking a Course

Courses can be booked by downloading the application form (click here) or bought through our online shop.

Provisional bookings can be made by phone (Mon-Fri 8.30am – 5.00pm) or by email to courses@penny-price.com. These bookings must be confirmed by payment of a deposit and copies of relevant qualifications. All bookings will be acknowledged by post or email, with directions and accommodation details if requested. Start and end times of courses, lunch arrangements, and other details will be in the letter of acceptance.

Course Cancellation Policy

If you are unable to attend a course for any reason, the following will apply:

  • Cancellations giving over 14 days notice will receive a refund or be transferred to another course less a £10 cancellation fee
  • Cancellation within 14 days will automatically forfeit 50% of the total fee
  • Non-attendees on the day of the course will lose the full amount of the course.
  • If the Academy cancels a course, the fees will be refunded or the students transferred to a new date with no penalties.

Where do Penny Price Aromatherapy Oils Come From?

Various suppliers globally, depending on the product itself and its origin, we feel that all natural products should be grown in their own natural environment to make sure that the best quality and harvest are received. This also follows our ethos of naturally farmed products which have not been grown ‘against nature’.

Are Penny Price Aromatherapy Oils From Reliable & Sustainable Growers?

Yes, all of our essential oils are naturally farmed. The majority of them come from France, having either been grown and distilled there or distilled from imported plant material. This latter is because we trust our distillers to ensure that the quality of the oil is not endangered in any way.

Although some of our oils can be called organic (i.e. they have been certified) most are just grown naturally without pesticides or fertilisers and without the added expense of a certificate. We run study tours to our distillation area in France for you to see for yourself how our plants are grown and processed.

Contact courses@penny-price.com for more details.

What Kind Of Relationship Do You Have With Your Growers and Distillers?

The company imports as many aromatherapy products as possible from independent growers and small farming co-operatives and runs study tours every year to our French fields so you can see yourself how our oils are grown and processed in this region. We have a good relationship with all of our suppliers, which has been developed over many years.

Are Your Products Made From Organic Ingredients, Why Are Is No Organic Certification On Your Packaging?

All of our products are naturally farmed. This means that the farmers plant and harvest the goods without the use of pesticides on good natural soil. The company imports as many aromatherapy products as possible from independent growers and small farming co-operatives, and so for these farmers and co-operatives to gain organic certification would be too expensive for them, and in turn for us. Penny regularly visits our farmers and our suppliers, and we have built a long relationship with them, ensuring that quality is of the highest standard. Some of our ingredients are certified as organic, however, we do not publish which ones as all of our supplied products are to the same high and exact standards. We belong to the ATC (Aromatherapy Trade Council) to assure you of our quality and consistency.

What Makes A "Good Quality" Essential Oil?

The main factors to look for to ensure you get a good quality essential oil are:
That at the plant has been grown specifically for aromatherapy, it has been grown in the right environment, it has been nurtured without the use of pesticides or soil enhancers, the plant has been harvested at the right time to get the best quality essential oil and not necessarily the most, that the distillation process is completed making sure that all of the relevant chemical components are given the amount of time necessary for them to be extracted from the plant material, that no adulteration has taken place – nothing added or taken away.

What Makes Penny Price Aromatherapy Oils Different?

Our essential oils are all naturally farmed, there is a personal relationship with our suppliers to ensure quality, and all of our essential oils are put through a rigorous booking in process on arrival before we allow them to be used and sold in any of our products. We have a long history of clinical aromatherapy and a fully trained team at hand in our company, along with the years of experience we offer knowledge, help and support to all of our customers, with data sheets and details of all of our oils available on our website and on request with purchase. Our essential oils are of the highest quality and standard and are world renowned for this and their therapeutic uses.

What Is The Biggest Misconception About Essential Oils?

There are several misconceptions regarding essential oils, the most common are that they can cause harm to cancer patients, pregnant women, nursing mothers and small babies/ children. Essential oils, when used correctly and under supervision of a qualified Aromatherapist, can be used in all client groups.

Are Your Products Safe To Use On Children Babies & During Pregnancy

All our products are formulated from natural products and all the essential oils used are present in safe levels in all our ready-made, ready-to-use skin care and body care products.

You do not need to worry!

You can always call for advice for any conditions or problems you may have – we are here to help you. Our Customer Care team can be contacted on sales@penny-price.com

We aim to please and your happiness is our priority, just ask or email orders@penny-price.com

Can I Get A Discount If I Am A Therapist?

Yes, you do! Just create an account on our website and email us a copy of your qualification, we will then send you a discount code you can use upon checkout to receive 20% off all products besides Books and Therapist Materials & Accessories. It helps if you make an online account for yourself first, but if you can’t do this don’t worry, we will do it for you just call us on 01455 251 020 or email us on courses@penny-price.com 

I Have A Clinic Can I Sell Your Products To My Clients?

Yes, you can – just buy from us using your professional discount code and sell on to your clients at retail prices. Easy. Special packs and kits tailor-made for your clinic – just call and ask.

Contact us on sales@penny-price.com

Can I Buy Personalized Or Bespoke Products ?

Yes you can. Just call us or email reception@penny-price.com with your ideas and we will make sure that you have your personalised gifts, or own-label products. No problem.

How Soon Can I Get My Order?

We try to process your order immediately, but sometimes it can take 24 hours to process – and of course we don’t work at weekends! If your order is shipped with Interlink, then you will get your order the next day. If it is shipped by Royal Mail it can take up to 3 days. The shipper we use depends on the weight of your order, so if you are in a hurry, just call us on 01455 251 020 or add your comments to the ‘special instructions’ box on your online order.

We aim to please and your happiness is our priority, just ask or email orders@penny-price.com

Are Your Aromatherapy Training Courses Matched To National Training Standards

Our courses have been matched to NOS as level 4. They are accredited by the IFPAITEC and the FHT. The Penny Price Academy of Aromatherapy prides itself on our small classes to ensure that you get the best attention and teaching at all times. Our tutors are always happy to help you between classes as well as during the course and are usually available Monday to Friday on 01455 250 121 or email courses@penny-price.com

Do I Get Tutor Support Throughout The Course?

All the way through from the very first time you come through our door or open your distance learning pack, to after qualification, we are here for you. We will help you with your studies, point you in the right direction for research and help you with your client’s conditions after qualification for as long as you need us.

Email us at courses@penny-price.com

Can I Learn In My Own Time?

Most of our courses come as a distance learning option. However reflexology and therapeutic massage are taught in-house because we need to ensure that your practical techniques are accurate.

If you are learning aromatherapy you can learn online, but again, the massage would need an in-house module unless you are already a qualified masseuse. For more details visit our training pages or email courses@penny-price.com

I Would Like To Do A Therapy Course That Is Not On Your Site, Can You Help Me?

Yes, we can help. We have a large teaching bank of professionals in all types of therapy. We will take your request and match you with a tutor for distance learning or in-house training on a 1-1 basis, or for a group of friends or colleagues. Email courses@penny-price.com

How to contact us

Please contact us if you have any questions about our privacy
policy or information we hold about you.

E: Reception@penny-price.com
T: 01455 251 020
P: Penny Price Aromatherapy Ltd, Unit D3 Radius Court,
Maple Drive, Hinckley, Leicestershire, LE10 3BE.

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